FAQ

Do i have some support?
Yes, you just need to post your issue in Support forum, directly in wordpress.
Support Forum

Why we don’t have more customize options?
We are just follow WhatsApp Brand Guidelines.
But if you really want, you can include some aditional css in your child theme.

I want to check how many clicks i had. Is that possible?
Yes, now you can.
You just need to install gtag.js in your website.
If you already have this, you can check in your Analytics Dashboard.
Go to ‘Content’ >> ‘Event’
You will notice that every click fire a new WhatsApp chat event.
There is no need to active or configure nothing.

How can i use more than one WhatsApp number?
You can use how many contact numbers you want with shortcode function.

How to create a shortcode?
[whatsapp phone=\”international-phone-number-here\”]Button content[/whatsapp]
If you want to open in a new windown:
[whatsapp phone=\”international-phone-number-here\” blank=\”true\”]Button content[/whatsapp]

What about GDPR?
WhatsApp Chat WP don�t save any personal data and don�t use cookies.

Will my WhatsApp number be visible to all users?
Yes, every user of your website will be able to see the number of WhatsApp you are using (for the way WhatsApp works). For this reason we advise you to not use a WhatsApp number that you want to keep private.

What is a full phone number in international format?
Omit any zeroes, brackets or dashes when adding the phone number in international format, including your country code, area and regular phone number.
Use: 15551234567
Don’t use: +001-(555)1234567

For some reason my message is not working right, how can i fix this?
Keep in mind that all messages are automatically encoded to create a url.
Maybe your using a unsual element and it’s not encoding the right way.
Please, try to write your message with URL-encodedtext. Read this for more information about URL-encodedtext.