Title: Support Hero Author: Fernando Acosta Published: 7 maio, 2018 Last modified: 9 maio, 2018 --- Pesquisar plugins ![](https://ps.w.org/support-hero/assets/banner-772x250.png?rev=1869973) Este plugin **não foi testado com os 3 lançamentos principais mais recentes do WordPress**. Ele pode não ser mais mantido ou suportado e pode ter problemas de compatibilidade quando usado com versões mais recentes do WordPress. ![](https://ps.w.org/support-hero/assets/icon-256x256.png?rev=1869973) # Support Hero Por [Fernando Acosta](https://profiles.wordpress.org/amgnando/) [Baixar](https://downloads.wordpress.org/plugin/support-hero.zip) * [Detalhes](https://br.wordpress.org/plugins/support-hero/#description) * [Avaliações](https://br.wordpress.org/plugins/support-hero/#reviews) * [Instalação](https://br.wordpress.org/plugins/support-hero/#installation) * [Desenvolvimento](https://br.wordpress.org/plugins/support-hero/#developers) [Suporte](https://wordpress.org/support/plugin/support-hero/) ## Descrição #### Make your customers happier by educating them through self-help support Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests. With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites. Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly! ### How it works: #### Create knowledge base articles and tutorials Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources. #### Deliver Help 24/7, right within your app or website 95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find! #### Know what’s working, and what’s not Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests. #### Leverage the statistics to improve your Help Center Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero. > I have to say that I have always been very skeptic about > help desk support, but > Support Hero is very straightforward and intuitive. The time spent on the support > emails has been reduced by the 50%, which is amazing! **Francesca Castaldi, Panel > Manager at WhatUsersDo** ## Capturas de tela [⌊How does it work - In App Widget⌉⌊How does it work - In App Widget⌉[ How does it work – In App Widget [⌊How does it work - Help Center⌉⌊How does it work - Help Center⌉[ How does it work – Help Center [⌊How does it work - Statistics⌉⌊How does it work - Statistics⌉[ How does it work – Statistics [⌊Statistics⌉⌊Statistics⌉[ Statistics [⌊Insights⌉⌊Insights⌉[ Insights [⌊Create a task⌉⌊Create a task⌉[ Create a task ## Instalação * Upload plugin files to your plugins folder, or install using WordPress built- in Add New Plugin installer; * Activate the plugin; * Navigate to Settings -> Support Hero and fill the plugin options. ## Perguntas frequentes Installation Instructions * Upload plugin files to your plugins folder, or install using WordPress built- in Add New Plugin installer; * Activate the plugin; * Navigate to Settings -> Support Hero and fill the plugin options. ## Avaliações Não há avaliações para este plugin. ## Colaboradores e desenvolvedores “Support Hero” é um programa de código aberto. As seguintes pessoas contribuíram para este plugin. Colaboradores * [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/) * [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/) [Traduzir o “Support Hero” para seu idioma.](https://translate.wordpress.org/projects/wp-plugins/support-hero) ### Interessado no desenvolvimento? [Navegue pelo código](https://plugins.trac.wordpress.org/browser/support-hero/), consulte o [repositório SVN](https://plugins.svn.wordpress.org/support-hero/) ou assine o [registro de desenvolvimento](https://plugins.trac.wordpress.org/log/support-hero/) por [RSS](https://plugins.trac.wordpress.org/log/support-hero/?limit=100&mode=stop_on_copy&format=rss). ## Registro de alterações #### 1.0.0 – 2018/05/10 * First release. ## Meta * Versão **1.0.0** * Última atualização **8 anos atrás** * Instalações ativas **10+** * Versão do WordPress ** 4.0 ou superior ** * Testado até **4.9.31** * Versão do PHP ** 5.6 ou superior ** * Idioma * [English (US)](https://wordpress.org/plugins/support-hero/) * Tags * [knowledge base](https://br.wordpress.org/plugins/tags/knowledge-base/)[support](https://br.wordpress.org/plugins/tags/support/) * [Visualização avançada](https://br.wordpress.org/plugins/support-hero/advanced/) ## Classificações Ainda não foi enviada nenhuma avaliação. [Sua avaliação](https://wordpress.org/support/plugin/support-hero/reviews/#new-post) [Ver todas avaliações](https://wordpress.org/support/plugin/support-hero/reviews/) ## Colaboradores * [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/) * [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/) ## Suporte Tem algo a dizer? Precisa de ajuda? [Ver fórum de suporte](https://wordpress.org/support/plugin/support-hero/)