Title: LiveHelp chat Author: LiveHelp The Chat eXperience Published: 12 maio, 2014 Last modified: 16 julho, 2019 --- Pesquisar plugins ![](https://ps.w.org/livehelp-chat/assets/banner-772x250.jpg?rev=1125358) Este plugin **não foi testado com os 3 lançamentos principais mais recentes do WordPress**. Ele pode não ser mais mantido ou suportado e pode ter problemas de compatibilidade quando usado com versões mais recentes do WordPress. ![](https://ps.w.org/livehelp-chat/assets/icon-256x256.png?rev=1125358) # LiveHelp chat Por [LiveHelp The Chat eXperience](https://profiles.wordpress.org/alaciura/) [Baixar](https://downloads.wordpress.org/plugin/livehelp-chat.zip) * [Detalhes](https://br.wordpress.org/plugins/livehelp-chat/#description) * [Avaliações](https://br.wordpress.org/plugins/livehelp-chat/#reviews) * [Instalação](https://br.wordpress.org/plugins/livehelp-chat/#installation) * [Desenvolvimento](https://br.wordpress.org/plugins/livehelp-chat/#developers) [Suporte](https://wordpress.org/support/plugin/livehelp-chat/) ## Descrição * Customer service efficiency: One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email. * Customizable layout: In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs. * Advanced chat features: You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays… * Compatibility with all browsers and OS: LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac. * File Transfer: Transfer files directly via chat. The most common size files ( documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment. * Complete chat logs available in real time for each connected user: Immediate information about users: the web page from which the request was turned and old chats. * Recorded chat sessions: Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions. * Advanced analytics: Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction. * Competitive costs: No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents. This is the only official plugin for LiveHelp live chat. #### Translations You can add your translations here: [translate.wordpress.org](https://translate.wordpress.org/projects/wp-plugins/livehelp-chat) ## Capturas de tela [⌊How to install the plugin⌉⌊How to install the plugin⌉[ How to install the plugin [⌊In this panel you can configure the widget on frontend⌉⌊In this panel you can configure the widget on frontend⌉[ In this panel you can configure the widget on frontend [⌊Chat window demo⌉⌊Chat window demo⌉[ Chat window demo ## Instalação 1. Click on “plugins” in the left panel, then click on “Add new”. 2. Click on “upload” and select the livehelp.zip file 3. Click on “install now” and then “activate plugin”: You’re ready! As an alternative, you can search Livehelp in plugins panel and then press “install now”. In the left menu now you can see “LiveHelp chat”. In this panel you can configure the widget on frontend. 1. If you don’t have a valid LiveHelp ID, get one for free on http://www.livehelp. it/vedit/pagina.asp?lingua=EN&pagina=1413. You will receive an e-mail with your ID and login data for the admin dashboard (http://server.livehelp.it). 2. Paste the 5-digits ID in widget configuration. 3. Select the button layout and position. 4. Save all and then use the button on the right for open the dashboard and the agent’s login. ## Perguntas frequentes Q: Why should I use the LiveHelp chat plugin? A: One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email. Q: How do I start using LiveHelp chat? A: After installing and enabling the plugin, a new menu button appears in the WordPress left menu. Here you can configure the widget and then see the result on frontend. Q: How do I receive customers’ chat requests? A: After installing the plugin you will find the agent’s login (enable desktop notifications at first login). If you have any questions please contact us: info@livehelp.it http://www.livehelp. it/en/contact-us ## Avaliações ![](https://secure.gravatar.com/avatar/15d42c6dab67a060bc2505fac89be5650dc55d380308238dabc3fc1a0e4a4be9? s=60&d=retro&r=g) ### 󠀁[Simple and efficient](https://wordpress.org/support/topic/simple-and-efficient-227/)󠁿 [Marco Milesi](https://profiles.wordpress.org/milmor/) 10 julho, 2019 Keep up the good work! ![](https://secure.gravatar.com/avatar/116e0dc758f76909250a8fb9a305f471fa9b482211ed087d3d40b4db4269802e? s=60&d=retro&r=g) ### 󠀁[Immediato e funzionale](https://wordpress.org/support/topic/immediato-e-funzionale/)󠁿 [Tony Samperi](https://profiles.wordpress.org/tonysamperi/) 3 julho, 2017 Perfetta. Si installa in pochi secondi e con pochi click è operativo! ![](https://secure.gravatar.com/avatar/ce7ddca2e0f0369a8409261de70330d7d915922eafdaccc237f2d6581e459ec6? s=60&d=retro&r=g) ### 󠀁[Live Help utile e molto professionale](https://wordpress.org/support/topic/live-help-utile-e-molto-professionale/)󠁿 [kurtcaselli09](https://profiles.wordpress.org/kurtcaselli09/) 26 outubro, 2016 All’inizio ero titubante sull’utilità Live Help come chat sul mio sito aziendale ma presto mi sono ricreduto……. Utilissimo e molto professionale ![](https://secure.gravatar.com/avatar/141b015e15a72a8b565a8fa1cb00f266c3a57a8322210ec5b4566efa90463ab5? s=60&d=retro&r=g) ### 󠀁[robertocatteneo](https://wordpress.org/support/topic/robertocatteneo/)󠁿 [robertocattaneo](https://profiles.wordpress.org/robertocattaneo/) 24 outubro, 2016 Live help Semplicemente stupendo e facile da utilizzare sia su cellulare che su computer. Live help è una forma nuova e interattiva di chattare online con possibilità di chiedere assistenza nel sito in qualunque momento e senza per forza chiamare. Molto pratico, utile e soprattutto efficiente!!! ![](https://secure.gravatar.com/avatar/c755b8a67dee18921af5ecad688738d76e3c249122a3ff03ba2735c1aac76bb2? s=60&d=retro&r=g) ### 󠀁[Facile ed intuitivo!!](https://wordpress.org/support/topic/facile-ed-intuitivo/)󠁿 [rossi3d](https://profiles.wordpress.org/rossi3d/) 3 setembro, 2016 Ottima assistenza, finalmente posso contare su un prodotto italiano al 100%. [ Leia todas as 7 avaliações ](https://wordpress.org/support/plugin/livehelp-chat/reviews/) ## Colaboradores e desenvolvedores “LiveHelp chat” é um programa de código aberto. As seguintes pessoas contribuíram para este plugin. Colaboradores * [ LiveHelp The Chat eXperience ](https://profiles.wordpress.org/alaciura/) LiveHelp chat” foi traduzido para 2 localidades. Agradecemos aos [tradutores](https://translate.wordpress.org/projects/wp-plugins/livehelp-chat/contributors) por suas contribuições. [Traduzir o “LiveHelp chat” para seu idioma.](https://translate.wordpress.org/projects/wp-plugins/livehelp-chat) ### Interessado no desenvolvimento? [Navegue pelo código](https://plugins.trac.wordpress.org/browser/livehelp-chat/), consulte o [repositório SVN](https://plugins.svn.wordpress.org/livehelp-chat/) ou assine o [registro de desenvolvimento](https://plugins.trac.wordpress.org/log/livehelp-chat/) por [RSS](https://plugins.trac.wordpress.org/log/livehelp-chat/?limit=100&mode=stop_on_copy&format=rss). ## Registro de alterações #### 1.4 * Integrated native WP translation system – New translations available soon! * Minor graphics improvements #### 1.3.6 * Tested with WP **5.2** * Improved strings and naming #### 1.3.4 * Menu icon fixed #### 1.3.3 * Menu icon updated and code refactored #### 1.3.2 * Major refactor to lighten the plugin. #### 1.3.1 * Minor bug fix. #### 1.3.0 * Minor bug fix. #### 1.2.5 * Minor bug fix. #### 1.2.0 * Added dynamic widget with activation rules. #### 1.0.1 * Added a new set of seven buttons. #### 1.0.0 * First stable release ## Meta * Versão **1.4.2** * Última atualização **7 anos atrás** * Instalações ativas **10+** * Versão do WordPress ** 3.8.1 ou superior ** * Testado até **5.2.24** * Idiomas * [English (US)](https://wordpress.org/plugins/livehelp-chat/), [Italian](https://it.wordpress.org/plugins/livehelp-chat/) e [Spanish (Spain)](https://es.wordpress.org/plugins/livehelp-chat/). * [Traduzir para seu idioma](https://translate.wordpress.org/projects/wp-plugins/livehelp-chat) * Tags * [Chat Support](https://br.wordpress.org/plugins/tags/chat-support/)[live chat](https://br.wordpress.org/plugins/tags/live-chat/) [live chat support](https://br.wordpress.org/plugins/tags/live-chat-support/) [live help](https://br.wordpress.org/plugins/tags/live-help/) * [Visualização avançada](https://br.wordpress.org/plugins/livehelp-chat/advanced/) ## Classificações 5 de 5 estrelas. * [ 7 avaliações com 5 estrelas ](https://wordpress.org/support/plugin/livehelp-chat/reviews/?filter=5) * [ 0 avaliação com 4 estrela ](https://wordpress.org/support/plugin/livehelp-chat/reviews/?filter=4) * [ 0 avaliação com 3 estrela ](https://wordpress.org/support/plugin/livehelp-chat/reviews/?filter=3) * [ 0 avaliação com 2 estrela ](https://wordpress.org/support/plugin/livehelp-chat/reviews/?filter=2) * [ 0 avaliação com 1 estrela ](https://wordpress.org/support/plugin/livehelp-chat/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/livehelp-chat/reviews/#new-post) [Ver todas avaliações](https://wordpress.org/support/plugin/livehelp-chat/reviews/) ## Colaboradores * [ LiveHelp The Chat eXperience ](https://profiles.wordpress.org/alaciura/) ## Suporte Tem algo a dizer? Precisa de ajuda? [Ver fórum de suporte](https://wordpress.org/support/plugin/livehelp-chat/) ## Doar Gostaria de contribuir para o desenvolvimento deste plugin? [ Doe para este plugin ](http://www.livehelp.it/index.asp?lingua=EN)